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In this session, we will examine how conversations become difficult when the stakes are high, emotions escalate and we fear damage to relationship or other negative consequences. We will explore how to decide whether or not to engage in a difficult conversation, how to look for a beneficial purpose to frame a conversation more helpfully, as well as how to stop falling into the trap of avoiding difficult conversations that really matter. Finally, we will discuss and practice mental preparation for and ways to engage in difficult conversations that make them more likely to be productive, as well as how to try to rescue conversations that are going off track.
Jessica Notini, consultant and negotiation coach
About Quick Bytes
Get valuable professional development wisdom that you can apply right away! Quick Bytes sessions cover a variety of topics and include lunch. Relevant to graduate students at any stage in any degree program.